Customer Success Agent

Company Description

Join a fast-growing European SaaS company that’s transforming performance marketing in eCommerce and Lead Generation! Their AI-powered solution helps marketers make smarter budget decisions with the highest data accuracy — all while ensuring full GDPR compliance and protecting consumer privacy.

Location

Munich (Hybrid)

Required Experience

1+ years

Employment Type

Full-time

What you bring

Must have

  • Strong communication skills: ability to structure and clearly translate between requirements and solutions
  • High customer-centric mindset and empathy: you understand how to “read” customers and can guide them empathetically through the process
  • Proactive, entrepreneurial, and solution-oriented working style
  • Ability to transfer existing knowledge into new cases
  • Basic knowledge of E-Commerce systems and/or Performance Marketing
  • Fluency in English and German

Nice to have

  • Experience with CRM systems and data-driven workflows
  • Familiarity with tracking, attribution or BI-systems
  • Exposure to website and/or shop integrations
  • Ability to thrive in fast-paced, dynamic and startup-like environments

Roles and Responsibilities

  • Independently manage 1st-level non-technical support requests, ensuring SLA compliance and a consistently positive customer experience
  • Own the Helpcenter: drive its adoption, keep it up to date, and reduce support requests while boosting product adoption
  • Act as an Escalation Gateway: identify and translate support cases, brief stakeholders clearly, and ensure customers remain satisfied even in challenging situations
  • Continuously improve support processes and overall team performance – working smarter and better every day
  • Collaborate closely with colleagues and keep on developing yourself and your surrounding

What to expect from us

  • Innovative environment: Work in an agile startup with flat hierarchies and plenty of room for your ideas
  • Impact: Take ownership from day one and directly shape the future of Tracify with your work
  • Team spirit: A motivated and supportive team that values collaboration and open communication
  • Development opportunities: Grow with us and become an onboarding & customer success expert
  • Flexibility: Hybrid setup with flexible working hours – enjoy the comfort of remote work and the collaboration in our Munich office
  • Free choice of equipment: Choose your preferred setup (Mac/Windows) – also for private use

Interested in joining the team?

Submit your resume or LinkedIn profile – it’s simple, fast, and confidential.

For any questions, contact Nimisha@wrensync.com.